We are seeking a strategic IT Manager to oversee critical IT functions, including managing a D365 Support Analyst and a two-person IT Help Desk team. This role involves ERP support and project management for Dynamics 365 (D365), Azure Cloud Platform administration, and IT Help Desk supervision. Additionally, the IT Manager will support seamless integration with ECommerce platforms and systems integration, although these areas are not directly managed by this position.
Key Responsibilities:
ERP Support and Project Management
- Lead Dynamics 365 ERP system across Finance, Fulfillment, Inventory, Customer Service, and Procurement. Manage ERP-related projects, including resource allocation, budgeting, and timeline oversight.
- Quickly address ERP issues, collaborate with teams for troubleshooting, and identify process improvements to optimize system performance.
- Drive change management initiatives for ERP updates and conduct vendor assessments to improve support quality and reduce costs.
Azure Cloud Platform Administration
- Manage Azure Cloud services to ensure security, reliability, and compliance with regulatory standards.
- Optimize cloud infrastructure to control spending and align with business requirements.
IT Help Desk Service Leadership
- Oversee a two-person Help Desk team, enforce SLAs, and manage ticketing systems to provide timely user support.
- Implement right-sized ITIL practices and prepare weekly SLA performance reports for continuous improvement.
Systems Integration and ECommerce Collaboration
- Ensure smooth integration between ERP and ECommerce systems by working closely with respective teams for cohesive operations.
- Communicate with stakeholders to understand their needs and align IT strategies accordingly.
Qualifications and Experience
- Bachelor’s degree in IT, Computer Science, or related field (Master’s or certifications like PMP, ITIL preferred).
- 8-10 years in IT, with strong experience in ERP support (Dynamics 365), Azure administration, and Help Desk leadership.
Skills and Leadership
- Proficiency in Dynamics 365, Azure, ITIL, and project management; strong analytical and troubleshooting skills.
- Proven leadership in managing cross-functional teams, including direct supervision of D365 Support Analyst and Help Desk staff.
Culture and Flexibility
- Creative and adaptable thought leader with strong problem-solving abilities; communicates effectively with technical and non-technical audiences.
